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Verona Hardware Limited document dated: Dec. 19, 2011 Accessible Customer Service Plan Verona Hardware Limited is committed to excellence in serving all customers including people with disabilities. We will ensure our staff have been trained and are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. Training for staff will be completed by December 31 2011, and all new staff will be trained at time of hire. We will communicate with people with disabilities in ways that take into account their disability. We will welcome service animals onto our property and into all areas that are open to the public. All support persons will be welcomed into our store and we will work with them to help meet the needs of our customers. In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Verona Hardware will notify customers promptly. This clearly posted notice will include the reason for the disruption, anticipated length of time, and a description of alternative services or facilities, if available. The notice be placed on all doors of the store and on the web site. (veronahardware.ca) While dealing with the public we will do our best to serve customers with disabilities in a way to help them with all their needs. We will use any means possible to help communicate, navigate or assist our customer. We welcome any feedback and will correct any problems or concerns in a timely manor, all concerns will be responded to in 10 to 15 business days. |
